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FAQ's
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What
is Computer Gallery's history (short version)?
Computer
Gallery was founded in 1988 on Milwaukee's east side, within a few
blocks of the University of Wisconsin. Not only was there no nearby
source for PC's at the time, there were no stores in the Milwaukee
area concentrating on building PC's and selling them direct.
 Sometime
in 1993, Computer Gallery moved to a larger store a few miles to the
north. And in 2000, we moved to an even larger store on Estabrook
park (complete with at least one fat beaver). We like storefronts
over offices or warehouse space. They have an open and inviting nature.
When
we first opened our doors back in '88, there were no computer
superstores. Northgate dominated (if you could call it that) in
mail-order PC's. Dell hadn't renamed his company to Dell yet. 20-MB
hard drives were big and 40-MB hard drives were enormous. A PC's RAM
was comprised of individual chips that were inserted, one by one,
into sockets on motherboards (you miss one leg and probably nothing
worked). MS-DOS was the dominant OS, Windows hadn't even been
conceived of, and there was no Linux or FreeBSD (although there were
other Unix alternatives from Mark Williams and others).
I've
looked at the "configure"
pages and it assumes that I know what I'm doing. How do I configure
a system?
It isn't that
difficult. First, you need to decide on AMD vs. Intel.
AMD is the value leader, Intel is the performance leader. Once
you select the type of CPU, click on the appropriate configuration
page, where you will be able to configure a machine by selecting the
speed of the CPU, the amount of RAM, size of hard drive, etc.
Do not hesitate to call us if you have any questions, we can walk you
through the process.
Can
I get a dual-boot system?
Yes. There is
an extra $54 charge for loading the second OS (above and beyond the
cost of the software). If you select more than one OS on the config
page, we will notify you of the additional cost via return E-Mail.
How
do you install Linux?
We perform
"default" installs. Your OS will be installed and your PC
will be 100% tested. We guarantee that everything will be 100% Linux
compatible, and that later reinstalls of the OS will be
trouble-free. We really expect that our customers will
reinstall Linux once they receive the machine, configuring it to
their liking. But, they often do not. Perhaps they are
intimidated, either having tried an install in the past, or hearing
someone's horror stories. Perhaps this is their first Linux PC
and they don't know how they would deviate from the default, so why
bother? Just remember that the machine we deliver will offer a
problem-free install opportunity, if needed or desired.
How
long will it take to receive my new PC after I order it?
It takes about
a week (sometimes a little longer) to build, config, and test the
system. Shipping takes another two to three days. Systems are
typically shipped FedEx.
There
doesn't seem to be a secure means of ordering. How to I actually
place my order? How do I pay for my new PC?
All orders are
completed via telephone once a configuration is finalized. We accept
Visa, Mastercard, and Discover. You may also make payment via
check (company or personal) or money order.
How
do I get support? Can I get telephone support? E-Mail?
Support via
telephone (414/963-6336 or 800/876-2186) and E-Mail (support@cgallery.com)
are available.
What
will I receive with my new PC?
You will
receive all the materials that came with the individual components.
That includes extra rails (for mounting drives), documentation,
driver CD's and disks, etc.
Does
my new PC come with a warranty?
Of
course! You get a one year parts and labor warranty. If
you live close enough to our shop, simply bring us your CPU and we
will provide any needed repairs. Alternately, you can ship your
PC to us (you pay shipping to us, we match shipping method and pay
shipping to you). Or, better yet, we will overnight (we pay
shipping) replacement parts to you (secured with a credit card) and
provide installation support. |