Some typical recovery jobs we perform...
2/4/2016 M.P.: A 4GB flash drive was unrecognized in his computers. I have special hardware for this, and was able to access his data. $59 and I was done same-day.
1/29/2016 J.G.: Vista stopped booting due to bad sectors on the hard drive. Was able to recover his data, install a new SSD into his Dell, and upgrade his O/S for about $300. A great performer and quite a bit more use out of his PC.
1/22/2016 A.B.: This is a work in progress. Western Digital 1TB Passport (USB) drive that was dropped. I'm getting a fairly decent image, but it is just crawling along. Lawns grow and paint dries faster. It is actually quite difficult to resist the temptation to interrupt the process and see what I've got. Looks like another 2-3 days. Oh well... UPDATE: Lots of physical damage to the drive, 3.92% of the files are not recoverable. A list was provided to the client, waiting to hear whether they'd like the successfully recovered data or not.
1/11/2016 S.V.: Toshiba notebook was dead, wanted files from password-protected hard drive. Passwords I was provided weren't working. Customer picked up machine right as I was about to unlock the hard drive using my data recovery software. They decided to try finding an identical machine on eBay to see if that would work. Not sure they will save much money going that route, I would have charged $99, but...
1/7/2016 C.B. (Corporate): Seagate 1TB drive with platter problems. Was able to recover 99.999999% (the only thing I didn't get, nobody would want). $258, as the client paid a $99 rush charge (done in two days).
1/4/2016 G.O.: Pinwheeling Mac refused to boot. Drive indicated dozens of g-shocks (bumps to the system when the drive was running). Imaged the drive, loaded the image on a NEW 480-GB SSD, fixed some previous attempts at filesystem repair, upgraded to El Capitan, all for $407 (which included the new SSD). Works great, documents and photos are preserved, machine boots quickly. Most any other recovery outfit would have charged more than this just to recover the data, for $407 we recovered the data and UPGRADED the machine.
12/30/2015 J.C.: Failure. The reality is, some drives are simply not recoverable. In this case, a Macbook Pro with water damage. The hard drive is (was?) an SSD with PCI-E interface. Water nailed the SSD's board in several spots, there were 5-6 spots where water contributed to component damage. No charge, a tip was graciously offered for my troubles and was politely declined. No data, no do-re-mi.
12/30/2015 M.J.: Brought me a Lacie external hard drive. Said his photos vanished on him during use. Pulled the drive from the enclosure and check it separately, I see the photos. I backup the photos and put the drive back in the enclosure, it still works (so the enclosure seems okay). He is returning soon with his AC adapter so I can see if that is the root of the problem. Nothing to recover here so far. Update 1/12/2016: It was the AC adapter. He is going to furnish a thumb drive to which I can transfer his stuff. This Lacie AC adapters are pretty unreliable. Sure, Lacie products look nice. But too many failures, IMHO.
12/16/2015 J.L.: Extreme filesystem corruption is preventing this PC from booting, and chkdsk nor any of the similar tools from Linux are capable of repairing the damage. I think the problem occurred when the hibernation file was created. Luckily we're able to recover his data to a folder on his 2nd drive, and then we can reformat and reload the primary. About $99.
12/3/2015 B.F.: This Thinkpad's drive is full of bad sectors, Outlook was unable to read its data file (so was crashing) and other documents were inaccessible. I'm imaging the drive as I write this, I already know it will work because I'm through the worst of it. Everything going onto a new SSD. Customer gets a tuned-up, super-fast machine for a fraction of the cost of a new notebook of this caliber, and their data was 99.999% preserved, all for about $300.
12/1/2015 T.C.: Apple store told him his Macbook Pro hard drive was bad (after it fell on the floor). He purchased a new hard drive and RAM for his Macbook from Best Buy, but Best Buy was unable to transfer the data due to the condition of his old drive. We were able to achieve a complete recovery, the drive really wasn't even in that bad a shape (and I didn't charge extra for the recovery because it was really quite simple). The only downside is, Best Buy originally sold him a hybrid drive instead of a pure SSD (so I insisted he go back and exchange the drive), and the Corsair Vengeance RAM they sold him didn't work (but I had some Samsung 4GB modules that worked great). Total cost about $150.
11/29/2015: E.R.: She called on a Sunday afternoon, in a bit of a panic. Here Toshiba notebook's hard drive (made by Hitachi) was making the click of death. I knew as soon as I heard it that the news wasn't good. On the bright side, she had a two-month old Win7 backup, and I had solid state drives in stock. You know where this is going, right? We were able to restore her backup to a slightly smaller SSD by first restoring to a slightly larger drive (it gets complicated with Windows Backup in the mix) and she was back to where she started (well two months ago). Total cost about $250. And she was able to pickup the machine on Monday morning.
11/16/15 S.K.: Brought us three old external hard drives with no AC adapters, and asked that we consolidate the data on a single, new drive. We determined that the drives were all mostly in good shape (UNC here or there), and transferred all three to a single external drive for $99.