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Give me sixty seconds,
then decide for yourself
I don't know how you ended up on this page. Perhaps you're
local to our SE Wisconsin area and a friend referred you. Maybe
you found us via a google search. Whatever the reason, I
realize I have all of sixty seconds to convince you to purchase your
next computer from me.
 There
are two overwhelming considerations when purchasing your new
PC: Quality (of course), and customer service. An
important consideration (but less so, if you ask me) is price.
Let me explain.
Four steps to
superior quality
Everyone claims quality. We've achieved what we believe is the
highest quality in the industry by developing four steps that assure it.
(1)
We start with the highest quality off-the-shelf components we can
find. That means motherboards from Intel and Asus, and optical
drives from Samsung and NEC (just to name a few). We always
specify the brands we're using, and we don't deviate. We use no
custom parts, and make no modifications (thus preventing service nightmares).
(2)
We use our fifteen plus years of experience to assemble each
unit. Components are correctly assembled (don't laugh, you
would be amazed at the screw-ups even the big guys make). All
cables are neatly arranged and tied to keep them out of the cooling
fans (we invented cable art). Assembler checks their own work,
and then someone else checks it, too.
(3)
Each machine undergoes a grueling twenty-four hour torture test
which simultaneously tests the performance of every single
component. The CPU performs math tests, while the RAM is
pattern tested, the drives undergo read/write tests, the video
performs 2D/3D tests, the network card does traffic tests, and the
sound does IO tests. To the best of my knowledge, we're the
only ones performing such extensive testing on both Windows and Linux
boxes.
(4)
Finally, we evaluate failures during the build/test process and
those that occur in the field to identify components with higher than
average failure rates and use that information in #1 above to select replacements.
This
is a closed-loop test. The longer we use it, the better our
machines get. We experience less than one boomerang (a machine
that we deliver to a customer and which results in an immediate
service request) in less than 250 machines.
Five ways our
customer service shines
First we impress with quality, then with customer service. It
is 1am CST on a Saturday evening as I sit here typing this.
I've answered three CS-related E-Mail inquiries in the last four
hours (fun Saturday night, huh?). In two cases, I recognized
the customer by E-Mail address. In the other case, I helped a
guy get his Dell booting from CD so he could reinstall his OS.
Being small (four employees) has its benefits where service is
concerned. There are many ways our customer service bests the
competitions, here are just five of them:
(1)
We correctly diagnose and fix problems. Whether you actually
experience a failure (unlikely), or simply require assistance using
your PC, we're actually helpful. You see, the old adage that
there is no substitute for experience is true. And we've got
more experience than anyone else. Got a virus? We'll help
preserve your data. Can't get a new printer working?
We'll tell you what you're doing wrong.
(2)
We personally answer each and every phone call. Yes, we have
one of the most sophisticated auto-attendant/voicemail systems made
for a small business. Ours is a customized (I hacked the code)
Nortel unit that that even uses caller I.D. to tailor the menus based
upon choices made during previous calls. Customers didn't like
it, so it sits disconnected. It did vastly improve our
efficiency (allowing us to get uninterrupted bench time and return
phone calls all at once). A number of customers complained that
it put our efficiency above theirs, and I couldn't disagree, so I
pulled the plug.
(3)
We tag each machine with its invoice number. We can provide a
complete itemization of your PC's configuration with just a few
keystrokes. Want to know how much RAM you have? Whether
you have room for more? Just find the sticker on your machine
with the invoice number ("#12345-123") and we can answer
any question you have. We've been practicing service tagging
since day one, and currently maintain over twelve years of online
history. More detailed history than anyone else we know of.
(4)
We have an open-door policy at the shop. Yes, we keep worse
than banker's hours (10am-6pm Mon-Fri, 9am-12noon Saturdays).
However, we're typically at the shop earlier and later than those
hours would indicate. When we're in the shop, you're
welcome. We're also happy to come back to the shop outside of
normal business hours if they just don't work for you. All you
have to do is call (or E-Mail). [We don't answer the phone
outside of our normal hours. However, we do respond to
E-Mail early and late, and on weekends.]
(5)
Special needs? We aren't using cookie cutters to build
machines. We routinely have customers request multiple
operating systems, special restore CD/DVD procedures, even case mods
for extreme environments. We've built custom machines for Intel
to use in testing, and gobs of servers for a division of Amazon to
use for a super-high bandwidth project. We've done projects for
the National Gallery of Art and NASA. We typically handle one
or two special projects at a time. Tell us about yours, we'll
let you know if we can help.
Price
You want the highest quality PC and the superior customer service
that goes with it for the best price available, and that is exactly
what we deliver. The question isn't why someone else sells
machines for a few dollars less, but why you have to give up so much
for such nominal savings.
Decide
Take a look around our site. Go to the build
page and configure a machine. And if you can't find what you're
looking for, don't give up! Just call (414/963-6336) or E-Mail (info@cgallery.com)
for help. Just give us once chance to impress you, we won't
let you down. |
